Change! A Leader's Role to Making Change Easier
I received an article today from a company called Communispond, entitled: The Critical Role of Communication During Change. Since I find myself in situations of constant change, I want to share some of the ideas presented in this article with other MSPs who may be facing the same challenge: dealing with change.
One point struck me as something we all need to consider whether or not we are going through a situation of change right now. What makes a company (or MSP for that matter) successful in one year won't always make it (or you) successful in the next. So even when you think there is no change in your lives, don't be misled! Consider how you may need to change in your professional development (increased experience, formal education, continued learning, etc.). A guaranteed failure is caused by a failure to change.
The article further points out ways in which leaders can become effective during change. First, help others not only accept change but "embrace" it. This involves helping others understand the new direction, see compelling reasons for change, know "what's in it for me", and provide knowledge and skills necessary to make the change a success. Another way is to demonstrate excitement by using emotionally appealing language. Finally, communicate effective in one-to-one situations or in small groups. This provides opportunities to thoroughly explain the change and allows the opportunity to listen to concerns.
Ready to take the challenge?
Carole La Pine, MSA, CPMSM, CPCS




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